A person claiming staying a moment Warner Cable technician are spilling techniques on Reddit.
Experience Warner Cable, the second-largest carrier of TV set and internet service in the usa, explained mineral that it is looking at the posts. “We’re cannot confirm when this guy is truly a present or past staff,” a spokesman stated.
Reddit customer cableguy_the begun an “Ask Me anything at all” (AMA) bond, thread footage of his or her identification banner and uniform as proposed proof of his job. His own answers to the problems can be found in are incredibly honest. The following are some stresses (typos preserved).
On Comcast’s impending acquiring of one’s time Warner wire:
We’d like the merger due to the fact present people accountable would be the most terrible recently traditions. A number of people receiving fired because difficult performance metrics. All of the strength has been presented to customer care associates and removed through the men and women that in fact head over to properties and hit dilemmas . It’s a mess and so the service has been operate like dump IMHO [in my own simple thoughts].
On anxiety between specialists and customer support agents:
Yea service repetitions and specialists are fighting a fighting that nobody sees https://datingmentor.org/escort/savannah/. Most of us detest all of them, the two despise you. These people inform associates the thing is the device once it hardly ever was. We determine buyers in order to dismiss precisely what the chap in the telephone claims because the probability is really good, he’s never wired a property, strung a drop or fixed cable tv.
On what’s really wrong with the connection:
Don’t feel 50per cent of what the agent on contact shows you. Just schedule the techie. Leave him do the job. He’s done this prior to. The representative merely advice phones. It’s rarely the device resulting in the problem.
The information to get greater assistance:
Whenever a computer comes ,ask for their managers wide variety. Simply tell him it isn’t to lose him or her but to turn something. He may phone his or her sup to be certain its fantastic but that will help.
On what’s stopping quicker online grab rates:
Truthfully, standard analogue wire. It can take all the way up sooo very much bandwidth . 1 station per number vs connecting several wavelengths to provide 8 networks for a downstream and 4 for an upstream . If we go 100per cent electronic tv.. websites are certain to get faster. Likewise congestion. If you’re around a college it is what lies ahead . Grandma might use the girl 15 meg for mail and scanning but youthful Johnny college or university kid sucks up the data transfer useage in your neighborhood utilizing netflix and torrenting and playing. So far these people spend the same. IMHO what would fix this really capping data and supplying anybody uncapped pace.
On why splitting your very own cable tv association was an awful idea:
Adding a splitter to merely attenuate the indication is absolutely foolish you actually have factors known as attenuators that this without putting unwanted splitter. But it’s true that excessive signal is just as bad as inadequate we call that distortion
On whether this Reddit AMA will definitely cost your his or her work:
I might get shot according to exactly who gets me personally. I may also get an extra its so difficult to share utilizing the method the corporation is built.
About how Wi-Fi impulses become unreliable, and that can be vanquished by doors and wall space:
Sure best shown. Plaster wall space particularly.Solid wooden doors, getting into a cellar once the device is found on the other floors or the other way around. Wifi is definitely a fickle monster.
Your “broken” line modem:
Yea we hear this many. I would personally state in a given year I would personally talk about 5per cent with the modems We switched had been in fact poor. Most of us does some canine and pony show and merely change it in any event. The thing is in most cases not just tools associated. Modems either operate or these people dont. Undoubtedly very very little between. They are simple products. I have show associates utilizing my personal notebook almost everything doing work alright, consequently turn back in his or her products and every thing would go to shit. These people however desire the latest modem..Its insanity.